AOV SSH — Field Service mobile application
This policy explains what information the AOV SSH mobile application collects, why it is collected, who it is shared with, and the choices you have. It applies to the Android app on Google Play and the iOS app on the Apple App Store, which are the same application and handle your information identically.
AOV SSH is a workforce application for authorised staff only. It is used by field service engineers, technicians, supervisors and approvers who maintain biomedical and hospital equipment at hospitals and healthcare facilities in West Bengal — tagging and registering assets, attending and closing equipment complaints, completing preventive maintenance and calibration jobs and uploading their reports, raising and approving material indents, purchase requisitions and purchase orders, reading circulars, manuals and health and safety material, looking up colleagues in the staff directory, and marking attendance at an assigned site.
It is not a consumer app. An account is created and approved for you by your employer or the facility operator, and you sign in with the user ID they issue. The Register screen only lets you submit a request for such an account; it does not create one by itself. If you are not an authorised member of staff, this app is not intended for you.
Your user ID and password are used to sign you in. Your name, employee ID, designation, role and the facilities and departments you are assigned to are provided to the app by your employer; the app receives them after sign-in and does not ask you to enter them.
When you mark attendance, the app records your device's precise location at that moment, together with the date, time and punch type (in or out), so your employer can verify that you were present at the hospital or facility you were assigned to. The attendance screen also shows your current position on a map. This is the only feature that uses your location.
The app uses the camera so you can photograph equipment, completed work and site conditions as evidence attached to an asset record, a complaint or a maintenance and calibration job, and to take the photograph that accompanies each attendance punch. Where a feature allows it, you may instead attach a photograph from your photo library or a document (such as a PDF report) from your files.
The app sends very little about your device:
The app does not generate or send a device identifier, advertising ID or push notification token.
The substance of what the app is for: asset and equipment details, complaints and their closure remarks, preventive maintenance and calibration results and reports, indents, purchase requisitions and purchase order approvals, query desk messages, attendance punches, and the photographs and documents you attach. These belong to your employer or the facility operator and are stored on their systems.
The Directory shows the name, designation, role, employee ID, mobile number and email address of other staff, as provided by your employer, so you can contact them about work. Tapping a number opens your phone's dialler; the app does not read or store your own contacts.
Every permission the app requests is listed below, with what it is for. You are asked at the moment a feature needs it, and you can decline or later withdraw any of them in your device settings — only the feature that depends on it stops working.
| Permission | Platform | Why the app needs it |
|---|---|---|
| Camera | Android, iOS | Photographing equipment and work as evidence, and the attendance punch photo. |
| Photo library | iOS | Attaching a photograph you have already taken to a record. On Android the system photo picker is used instead, which needs no permission. |
| Location (precise, while in use) | Android, iOS | Recording where you were when you marked attendance, and showing it on the map. Foreground only. |
| Internet / network state | Android, iOS | Syncing with the server and detecting when you are offline. |
| Vibration | Android | Short haptic feedback on some taps. No data is involved. |
| Storage (Android 12 and older only) | Android | Reading and writing image files on older Android versions. Not used on Android 13 or later. |
The app does not request access to your contacts, call logs, SMS, microphone, calendar, health data, notifications, or the list of apps installed on your device, and it does not use background location.
Information is used only to operate the app and deliver the service to your employer:
Hospital basements, plant rooms and wards often have poor signal, so the app keeps a local copy of some data on your device:
This local data stays on your device in the app's private storage. Signing out ends your session; the Reset option in the side menu clears all locally stored data; uninstalling the app deletes all of it.
Your information is disclosed only in these circumstances:
There is no other sharing, and no sale or licensing of personal information to anyone.
Work records, attendance history and attached photographs and documents form part of your employer's operational and compliance records, and are retained by them for as long as their own policies and the applicable law require. Retention periods for that data are set by your employer or the facility operator, who is the controller of it.
A one-time password used for a password reset is valid only briefly and is discarded once used or expired. Data cached on your device is retained only as described in section 6.
No system can be guaranteed completely secure. Keep your credentials to yourself, do not share your account, and tell your supervisor immediately if you believe your account has been misused.
Subject to applicable law, you may ask to:
Because your account is issued by your employer, the fastest route is usually to raise the request with them. You can also contact us using the details in section 14 and we will assist them in responding. We may need to verify your identity before acting on a request.
You cannot delete your own account from inside the app, because accounts are created and controlled by your employer. To have your account and associated personal data deleted:
On deactivation, your sign-in access is removed. Work records, attendance history and evidence photographs you created may be retained by your employer where they are required for operational, audit, contractual or legal purposes, even after your account is closed. To remove everything held locally, sign out and uninstall the app.
This app is intended solely for adults in employment. It is not directed at children, and we do not knowingly collect information from anyone under 18. If you believe a minor has been given access, contact us and the account will be removed.
We may update this policy as the app changes. The revised version will be published at this address with a new "Last updated" date. If a change materially affects how your information is used, we will give notice through the app or through your employer. Continuing to use the app after a change takes effect means you accept the updated policy.
For any question about this policy, or to exercise any of the rights in section 10:
If your account was issued by a hospital, facility operator or employer, they are the controller of your work records; please also raise your request with them directly.